At Choose Travel, we understand that plans can change unexpectedly. Our Refund & Cancellation Policy is designed to be as transparent, fair, and flexible as possible while respecting our financial commitments to hotels, houseboats, and transport providers.
Customer-First Approach: We offer 100% free rescheduling or full refunds in the event of government-imposed travel bans or severe natural disasters. Your peace of mind is our highest priority.
1. Standard Cancellation Fee Matrix
If you decide to cancel your confirmed tour package, the cancellation charges will be calculated based on the following schedule:
| Time of Cancellation | Cancellation Fee | Refund Amount |
|---|---|---|
| 30+ Days before departure | ₹1,500 / person (Admin fee) | 100% Refund (minus admin fee) |
| 15 to 29 Days before departure | 25% of total package cost | 75% Refund |
| 7 to 14 Days before departure | 50% of total package cost | 50% Refund |
| Less than 7 Days / No-Show | 100% of total package cost | No Refund |
2. Special & Peak Season Cancellation Rules
- Peak Holiday Dates (Dec 20 – Jan 5 & Diwali): Bookings traveling during major festive periods are subject to 100% cancellation charges if cancelled within 30 days of departure.
- Alleppey Premium Houseboats: Private houseboat bookings confirmed for weekends or peak dates may incur a minimum 50% cancellation fee regardless of the cancellation window.
- Flight & Train Tickets: Cancellation fees for those tickets will be governed strictly by the respective airline's or Indian Railways' (IRCTC) refund rules.
3. Rescheduling & Trip Postponement
- One Free Rescheduling: You may postpone your trip to a future date (within 6 months of original travel date) with zero rescheduling fees, provided written notice is received at least 15 days prior to departure.
- Rate Differences: Tariff rate differences due to seasonal changes (e.g. shifting to peak seasons) will be billed extra.
4. How to Initiate a Cancellation or Refund
- Send a formal written cancellation request via email to info@choose.travel from your registered booking email address. Include your Booking Reference ID.
- Once approved, the refund amount will be credited back to your original payment source within 5 to 7 working days.